Two major types of diversities is notable in an organizational setting, which every IT manager should take into consideration –
Surface level diversity are those differences that are easily noticeable such as age, gender, ethnicity/race, culture, language, disability etc. Surface level diversity is easy to be measured and managers/recruiters can fall into the wrong practice of discrimination based on these factors. For example, thinking that performance degrades with age, they might prefer younger workforce. Surface level diversity is often difficult to change. For e.g. racial differences cannot be scaled down to zero.
Deep level diversity on the other hand, are not easily noticeable and measurable since they are communicated through verbal and non-verbal behaviors. Examples are personal differences in attitudes, values, beliefs and personality. Deep level diversity usually starts with identifying surface level differences and when people gets to know each other, they starts noticing the deep level personal differences and tend to accept or dislike it. For e.g. a person belonging to a minority ethnic group may be treated differently by the others since his culture and language might be different. But as everyone interacts with him more, they seem to forget the surface level differences and then they begin to notice his differing values and beliefs and later on, his
Below are some related articles that you might be interested in –
1. Managers and their focus on diverse work force
2. Building your Employee
3. Overcoming Competing Commitment
4. Equity Theory – How could we motivate effectvely in an organization
5. Working as team, not always good in an organization
6. Motivation studies indicate that not all people are motivated by the same factors or rewards
7. Interesting business case review – Taking a Business Decision based on Ethical intensity and Social Responsibility
8. Force Field Analysis – How could IT managers use it?
9. Handling Employee Negativity in an Organization- Review of Case study
10. Why Companies Do Reengineering?
11. Creating Process based Organizations via Reegineering
12. Basic approaches to Reengineering
13. Basic steps in Business Process Reengineering
14. Theory Of Constraints (TOC) – A Case study (AOL, FCC, Verizon) based analysis
15. Process Control and Process Improvement
16. Adopting “Systems View” while Process Improvement
1. Williams C. (2007). Management (4th ed.). Thomson South Western.